Claim your refund

Are you owed money from the Office of the Public Guardian?

If you applied to register a power of attorney in England or Wales from 1 April 2013 to 31 March 2017, then you may well be owed money from the Office of the Public Guardian.

The background to this is that the Office of the Public Guardian – the people you paid a fee to in order to register a power of attorney in England or Wales – is not supposed to make a profit. So when the registration fee per power of attorney was reduced from £110 down to £82 fairly recently, they had to admit they’d been making a profit on the fees for some time, hence the reduction in the price of the fee.

But what about the profit they’d been making in years gone by?

Well, they’re not allowed to “keep” that profit. So, anyone who applied to register a power of attorney between the above dates, can go online and register a claim. Although the payment will only be made to the “donor” (which is the person who made the LPA), if you’re a an ‘attorney’ (someone appointed by the donor in an LPA or EPA to make decisions on their behalf) or have been formally appointed as a replacement attorney, (and are now able to make decisions on the donor’s behalf) then you can make the online claim. If the donor has died, then only the executor of the will or administrator of the estate can claim a refund.

Filing the claim should only take about 10 minutes online and they’ll let you know in about 12 weeks as to whether you’re claim has been successful. You must however claim your refund by 1 February 2021.

When it doesn’t pay to improve efficiency

The Office of the Public Guardian said that they hadn’t ‘fessed up to it before because the volume being processed hadn’t initially produced a profit. But now that they have a greater number of powers of attorney going through the system and they haven’t had to increase the number of staff to manage them (because it’s a heavily computerised process) this has led to them making a profit.

What would you do with £34…

The refund amount ranges from £34 to £54, depending on when you applied to register the power of attorney. It might not be an earth-shattering amount, but what would you do with yours?

Find out more about it here:

For further information or to arrange an appointment to discuss any aspect of Wills, Lasting Powers of Attorney and Trusts, please call one of our expert team at legalmatters on 01243 216900 or email us at

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