Terms and Conditions
legalmatters is a trading name of Legalmatters Limited* of 6 Chilgrove Business Centre, Chilgrove Park Road, Chichester, West Sussex PO18 9HU. Legalmatters Limited is regulated by the Solicitors Regulation Authority.
Our objective is to advise and assist you with legal protection for you, your family and finances by way of Wills, Lasting Powers of Attorney, Tax and Estate Planning. Our online services guide you through the process, by asking you for information about your circumstances and how you wish to protect your family. We will on completion of the process advise you on the legal instruments needed and propose a fixed fee. Our innovative use of technology enables us to provide these services at very competitive prices and there is no obligation on you to proceed once you have received our free preliminary advice.
You may browse our site at any age, but in order to use our services you must be aged 18 years or over and by accepting or agreeing any of our terms of business you warrant that you are aged at least 18 years.
Free diagnostic advice is based wholly on the information that you provide online. It is extremely important that you read questions and instructions carefully and provide us with completely accurate information. We cannot be held responsible for advice given in response to inaccurate information provided.
You have at all times the opportunity to speak one of our lawyers on the telephone for more specific advice and guidance on how to answer particular questions.
If you proceed with purchasing one or more of our services, you will be given the name and qualification of the person advising you. All of our work is supervised by our Head of Legal Services, Lucy Thomas.
All fees are inclusive of the prevailing rate of VAT.
Our fees are payable in advance. Payments made by you will be held in a client account until we invoice you for work conducted on your behalf.
We pride ourselves on good communication and relations with you. If, however, you feel dissatisfied with any aspect of our service (including as to fees charged) please email email@example.com. All such emails will receive an initial response within a minimum of one working day (i.e. excluding Saturdays, Sundays and Public Holidays), but we are anxious to resolve any concerns as quickly as possible, so you are likely to hear from us much sooner than that.
In the unlikely event that we cannot satisfy your concerns, then we will provide you with our written complaints policy.
You may also have the right to complain to the Legal Ombudsman at the conclusion of our complaints process (wherever possible we will seek to resolve matters with you no later than 8 weeks from receipt of your complaint). Written correspondence should be sent to the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ. Such a complaint should, ordinarily be made within 6 months of you receiving from us a written response to your complaint.However, in certain circumstances the Legal Ombudsman will accept complaints up to 6 years from the date of act/omission or within 3 years from when you should reasonably have known there was cause for complaint. If in doubt, please refer to their website at www.legalombudsman.org.uk or call 01243 216900.Alternatively, you can email to firstname.lastname@example.org.
Please also note that whilst all individual clients will ordinarily have a right of recourse to the Legal Ombudsman certain other types of client may not – e.g businesses, enterprises or charities above a certain size. Again please refer to the Legal Ombudsman’s website for full details.
If you have a complaint about a bill please note that:
- You may also have the right to object to the bill by making a complaint to the Legal Ombudsman. There may also be a right to object to the bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974
- If all or any part of a bill remains unpaid the firm may be entitled to charge interest
Please note, however, the Legal Ombudsman may not deal with a complaint about a bill if you have applied to the Court for assessment of that bill.
In the course of dealing with you, we will process your personal data. In some cases, that data will be sensitive. The main purpose of processing your personal data is to advise and assist you. Our advice calls may be recorded for reference and training purposes, but their content remains entirely confidential between you and us.
We believe that such processing is fair, reasonable and necessary. We also intend processing your personal data so that we can keep you informed of our services. By agreeing to our terms and conditions, you are consenting to the processing of your personal data for these purposes. None of your personal data will be released to any third parties for these purposes. If you do not wish to consent to our informing you of our services, please email us at email@example.com and enter 'Do not inform me of your services' in the heading.
In some circumstances the Regulations allow a “cooling off” period of 14 days in which you can cancel your agreement with us for legal services.
You agree that (i) we may start work for you and incur costs on your behalf within the 14 days “cooling off” period. This will affect your right to cancel under the Regulations (see below) and (ii) our work for you is ongoing and may not be completed within 30 days.
Where you receive these terms and conditions (or agree them over the Internet) prior to our starting work on your behalf, you will not be entitled to cancel your agreement with us where we have started work within the “cooling off” period.
You may at any time give us written notice to stop conducting work for you but in that event, unless you have a right to cancel under the Regulations, you will be required to pay any charges incurred on your behalf until that notice is received.
We carry professional indemnity insurance to the value of £3 million for any one claim. We do not accept liability for any losses above £3 million unless special arrangements have been made in writing at the outset of our instructions. Your instructions to us are accepted on this basis.
Again, unless it has otherwise been agreed with you in writing, we will not have or accept any professional liability under this engagement to persons who are not our clients, notwithstanding any circumstances that might otherwise cause such responsibility to such persons to arise. In particular, the Contracts (Rights of Third Parties) Act 1999 shall not apply.
You may terminate your instructions to us online at any time but you will not be entitled to a refund of fees paid in advance (unless entitled to a refund in law).
We are entitled to terminate this agreement in any of the following circumstances: -
- If payment of any of our fees is dishonoured;
- If you fail to provide us with clear instructions;
- If you ask us to work in an improper or unreasonable way;
- If you deliberately mislead us or a barrister or expert witness or a court or tribunal, or fail to co-operate with us;
- If there is a serious breakdown in confidence between us;
If you fail to attend an appointment, meeting with a barrister or expert or a hearing when asked.
If we terminate this agreement in any of the above circumstances, you will not be entitled to a refund of fees paid in advance.
In order to combat money laundering, we are obliged by law to report to the authorities things you have told us confidentially due to the Proceeds of Crime Act. A simple example would be if you tell us that you or someone else is not paying tax by illegal methods.
*legalmatters is a trading name of Legalmatters Limited (Company Registration Number 8216822). Legalmatters Limited is authorised and regulated by the Solicitors Regulation Authority (SRA) under SRA registration number 597843.